CalOMS REQUIREMENTS MANAGEMENT
PROJECT September-03 | County Review Meetings
57
Science to Service
User
Supportability Requirements (cont’d)
§Key
Requirements:
–CalOMS production and test
hardware and software reside in the Health & Human Services
Data Center (HHSDC)
–Web-based Help System
§FAQ’s
§Technical Information
§File Layouts
§Edit Rules
§File Submission Procedures
§Error Resolution Steps
§Where to Find Help
§How to Contact the Help Desk
–ADP Help Desk
§Support:
§Counties and Direct Contract Providers
§Aid in troubleshooting
§Facilitate technical issue escalation